12 Trimble Transportation Bridge the Divide Recruiting and retaining drivers and technicians is another area where fleet maintenance adds value to the enterprise. A recent study by Stay Metrics, a firm that provides driver surveys and other retention products, shows the impact of fleet maintenance on driver turnover. The study compared survey responses with turnover for maintenance-related survey questions. Sharing visibility of maintenance schedules with operations and safety is one strategy fleets can use to increase job satisfaction by creating a personalized work experience for drivers. When a driver is passing through for maintenance, technicians and fleet managers can be automatically notified of the events. This visibility can help build relationships. The driver can be greeted by name and recognized for recent accomplishments from data that is being collected from various systems. Bridge 7: Drivers The data show the expectations drivers have for maintenance are influential in determining whether they stayed or left a carrier. Drivers who felt most positively about the expectations set by companies during orientation on the condition of equipment are approximately 9.2 percent less likely to quit. Trimble Transportation Bridge the Divide