3 Trimble Transportation Bridge the Divide The Evolution of Maintenance When properly connected and retooled, fleet maintenance systems will deliver insights and visibility of equipment repair and operating costs by the mile and by the hour; asset availability; and total lifecycle costs for each make and model of equipment. With this and other dynamic information, fleet managers in maintenance and other departments will be able to: | Keep fleets moving and operations schedules aligned with maintenance needs | Fine-tune Preventative Maintenance (PM) services to ensure that equipment is not over- or under-maintained | Keep maintenance in line with budgets | Make educated and defensible decisions for spec’ing, buying and disposing of equipment Getting fleet maintenance off the island is not a singular event. Rather, it is a process that will transform the role of maintenance in an organization. The process started more than five years ago at NFI, a North American supply chain solutions provider with more than 4,000 trucks. Operations, finance and other departments of the Cherry Hill, N.J.-based company previously viewed fleet maintenance as the enemy, says Bill Bliem, senior vice president of Fleet Services. That perception changed with the emergence of Fleet Services. This department at NFI is delivering valuable information and services to the full enterprise. “They realize that we are the experts and that we know what we are talking about,” says Bliem of the interactions that now take place between Fleet Services and other departments. “We are providing them with the right data out of our system — ‘look, here is what we need to change and why,’” he says. “Now they are listening to us and asking us for help.” We are providing them with the right data out of our system. Now they are listening to us and asking us for help. — Bill Bliem Senior Vice President, Fleet Services NFI