10 Rolling out new technology in phases can be beneficial to the end user. Consider identifying a pilot terminal that can serve as beta testers for your new solutions, including how the displays function and how to perform common tasks within the system -- both in the cab and in the back office. While you might have some training personnel in-house, it is important to supplement them with resources from your technology partner. Monitor this program over the course of 2-3 weeks to see what worked well, what might need refinement and begin to plan additional rollouts and trainings at other terminals. While initial training can go a long way in helping end users, questions are likely to come up as they work within the new solutions. It is crucial that you work with your technology provider to supplement training with documentation and other self-serve resources to help answer common questions drivers and other users might have. By empowering your users to self-serve, they are less likely to need assistance and more likely adopt the technology because they have access to the resources they need to be successful. Even with extensive training and a vast collection of self- serve resources, questions will still come up. It is smart to anticipate these questions and develop a framework to address them. What does your fleet management vendor’s support system look like? Who should your employee call when issues arise? Ensure they are able to provide you and your drivers with support when they need it, both through a dedicated support team available 24/7/365 and via a team of Customer Success Managers. Identify how your technology provider operates and document an escalation process so that everyone at your fleet is aware of who to turn to when they need assistance. It is also a good practice to evaluate your capacity to manage these installations in house. Involve your maintenance and operations teams to see how best to work installations into their existing workflows. Does your technology partner offer installation services? Outsourcing this work can help take the burden of installations off of your fleet, relying on a team of expertly trained technicians who specialize in installing this type of equipment and can do so on a schedule that best fits your fleet’s needs. 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation Develop a Library of Resources Highlight a Framework for Support Lean on Trained Technicians Conduct Onsite Trainings Identifying the right fleet management solutions is an important milestone but so is ensuring you select the right technology partner. By ensuring you have the support in not only implementing the solutions but using them will be a key variable in determining your technology ROI. So, how do you know if you are getting a true partner? Consider the following items when evaluating a potential fleet management vendor, including how they can help you: #5: Select a True Technology Partner