Navigating Creating internal awareness: Sometimes we just resources from your technology partner. At Trimble, Highlighting a framework for support: Even with want to know why a change is occurring. Before you we have a team of trainers who specialize in explaining extensive training and a vast collection of self-serve # Change Within roll out your new solutions, consider building an how our solutions work and developing curriculum for resources, questions will still come up. It is smart to 4 awareness campaign internally about the change and drivers and back office personnel, empowering them anticipate these questions and develop a framework Your Business why your fleet is making the switch. to use our solutions as effectively and efficiently as to address them. Do you utilize internal newsletters or driver possible. Work with your technology provider to identify in- messages? Informing employees of this change and Developing a library of resources: While initial house resources who can serve as experts when You’ve selected your solutions, are actively the benefits of it will make them more prepared and training can go a long way in helping end users, questions arise. At Trimble, we follow the “train the implementing them across your vehicle base and are even excited about how this change will impact their questions are likely to come up as they work within trainer” approach to help ensure that key individuals getting ready to start using your new fleet mobility work for the better. the new solutions. are empowered to know the ins and outs of the technology -- this is exciting isn’t it? Before you Identifying a pilot terminal: Similar to the benefits It is crucial that you work with your technology system well and can transfer this knowledge to other declare this project complete it is crucial to develop of a phased approach in terms of managing costs and provider to supplement training with documentation users. the framework for your end users to be successful. vehicle uptime, rolling out new technology in phases and other self-serve resources to help answer You should also supplement this approach with We’ve all experienced technology change within is also beneficial to the end user. Consider identifying common questions drivers and other users might collaboration with your technology provider. What our jobs and know firsthand how disruptive this a pilot terminal that can serve as beta testers for your have. By empowering your users to self-serve, they does their support system look like? Who should change can be if we don’t know how to use this new new solutions. are less likely to need assistance and more likely they call when issues arise? Trimble has a dedicated technology. Ensuring that your drivers and back office Once identified, conduct onsite trainings with this adopt the technology because they have access to the support team available 24/7/365 and a team of personnel are equipped with the knowledge they terminal’s drivers and back office personnel on how resources they need to be successful. Customer Success Managers. Identify how your need to be successful will help increase adoption and the displays function and how to perform common Developing educational and training materials technology provider operates and document an minimize the growing pains that come with learning tasks within the system -- both in the cab and in the might not be something your fleet does often so it escalation process so that everyone at your fleet is a new system. Coordinate with your technology back office. Monitor this program over the course of is imperative to work with your provider to ensure aware of who to turn to when they need assistance. provider and consider the following options: 2-3 weeks to see what worked well, what might need you have the right tools to help answer common refinement and begin to plan additional rollouts and questions. Trimble has developed a vast catalog of trainings at other terminals. user guides, eLearnings, webinars and videos to While you might have some training personnel in- highlight key portions of our solutions that may be of house, it is important to supplement them with importance to all users.