8 Trimble Transportation What to Look for in a TMS A Case in Point The Brokerage Solutions business of integrated transportation services provider A. Duie Pyle is using TMW.Suite software, hosted in the cloud, to increase efficiency for all of its customers. The company has achieved a 40% improvement in customer response time, largely by eliminating the need to access information from multiple sources and the corresponding need to check that data for accuracy. Now, rather than chasing information, the company’s Brokerage Solutions team has a single, central repository that promotes timeliness and accuracy. “Above all, the technology we now use is specific to what we do – it’s not something that has been adapted from another part of our company,” explained Anna Hummel, Director of brokerage for A. Duie Pyle’s Customized Solutions Group. “The reporting we get back provides us with actionable intelligence, and we no longer spend extra time vetting information before communicating with our customers or carriers. “That’s one of the ways a broker continues to be a good resource for shippers; they focus on their core competencies and they let us figure out how to communicate with drivers and make sure we have the truck at the dock at the right time.” Trimble Transportation What to Look for in a TMS — Anna Hummel Director of Brokerage Sales A. Duie Pyle’s Customized Solutions Group Increasingly, shippers are requiring carriers, brokers and 3PLs to provide a proactive approach to freight visibility. TMS solutions provide the predictive capability needed to address issues with loads and enable a faster response to issues and challenges that threaten to disrupt supply chains. With many manufacturers, wholesalers and retailers requiring visibility into freight location and status, those capabilities are a core service offering for carriers, brokers and 3PLs. Using integrated tracking solutions to provide shipment status updates automatically, including sending tracking information directly to shippers through integration with their enterprise and transportation management systems, is a key part of any advanced TMS. Improving Visibility A B If a customer wants visibility, we need to be able to provide it.