5 Consignee Detention Times Re-routing and Empty Mileage Fuel Costs Trimble Transportation Your Official Small Carrier Playbook #2 Planning and executing operations to meet shipper and carrier needs The right workflow processes that meet shipper needs and requirements, and that balance lanes and loads against available capacity, are part of the foundation of controls you need to manage and grow your business. Operational success begins with a solid plan, including one that provides for continuously analyzing and optimizing your network and practices to ensure customer satisfaction and maximize equipment utilization. It also includes the ability to provide updates and other information to shippers and brokers proactively and on-demand. Metrics matter in this fast-paced, constantly shifting arena. Using data on truck and driver activity leads to the effective application of resources, and to the adoption of workflow processes that meet shipper needs and shipment requirements. Data also helps manage costs that can easily get out of control. Included are those for shipper and consignee detention time, re-routing and empty mileage, and to offset the often high and unpredictable cost of fuel by employing purchasing practices that ensure favorable pricing.