8 Trimble Transportation Bridge the Divide Bridge 3: Remote Diagnostics 8 AVERAGE MECHANICAL COST OF AN UNSCHEDULED REPAIR (EXCLUDING TIRES) $311.33 IN THE THIRD QUARTER OF 2018 BREAKDOWNS MAY INCLUDE TOWING EXPENSES AS WELL, WHICH VARY FROM $300 to $1K PER HOUR AND HEFTY PER-MILE CHARGES Navistar, is analyzed to identify the top fault codes by geography. The analysis looks at fault codes from a nationwide perspective and by individual regions, terminals and trucks. “In the past we have blasted our maintenance guys with information,” says Mike Palmer. To simplify the process, the company uses a feature in its Trimble Fleet Maintenance system to create “campaigns” for fault codes based on information from its OEM partners. When a technician opens a work order triggered by a fault code, the campaign informs the technician what to do about it. Trimble Transportation offers a product, TMT Predict . Fault Code, that identifies eight types of “red lamp” fault codes up to three days in advance of an actual fault code. The red lamp codes signal imminent breakdowns such as an engine de-rating event. Information about the predictive fault codes appear in a dashboard in Trimble’s fleet maintenance software for managers and technicians to take immediate actions. Perhaps nothing is costlier and more preventable in maintenance than breakdowns and “unscheduled repairs.” The average mechanical cost of an unscheduled repair (excluding tires) was $311.33 in the third quarter of 2018, according to the TMC/ FleetNet Vertical Benchmarking program. The cost increased by seven percent from the second quarter. Breakdowns may include towing expenses as well, which vary from $300 up to $1,000 per hour and hefty per-mile charges. Lost revenue and customer service failures are cost factors as well . This bridge connects fleet maintenance systems directly with OEMs to identify problems and action plans for preventing breakdowns. Factory-embedded and aftermarket telematics systems supply data to truck and engine OEMs who monitor for fault codes and provide guidance. Fleets need to tailor the information from remote diagnostics services to their own specific needs, says Estes Express’ Mike Palmer. The information Estes receives through OnCommand Connection, the remote diagnostics service from Trimble Transportation Bridge the Divide