Maximize Your Fleet Management ROI

1 5 WAYS TO MAXIMIZE YOUR FLEET MANAGEMENT ROI

2 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation Regardless of what kind of fleet you operate or what lanes you travel, having the right technology in place is a crucial part of your performance, safety and efficiency. But, how do you know if your fleet management solutions are setting you up for success? This guide showcases five key considerations to ensure you get the most out of your technology - both for your needs today but in anticipation of your needs in the months and years ahead. One of the biggest changes to the North American transportation industry in the past decade was the introduction of electronic logging device (ELD) mandates. First required in the U.S. in 2019, with Canada following suit in 2021, the focus for many fleets in recent years was to ensure a successful transition to compliant ELD technology. With these new regulations in place, another seismic shift is underway: the continued (and rapid) advancement of fleet management technologies. From its humble beginnings as simple “track and trace” solutions, fleet management platforms have increasingly gained sophistication to help every aspect of a carrier’s operations. And this sophistication can’t come soon enough. The evolution of fleet management solutions is happening in parallel to a technology boom in our personal lives, giving rise to a focus on eCommerce, heightened consumer expectations and increased competition across the supply chain. So, what does this all mean? For businesses like yours, having the right fleet management technology is more important than ever to help you make informed, data-driven decisions and keep a competitive edge. But not all fleet management platforms are created equal. This guide will empower you to ensure your technology choices will pay off for your business today and as technology continues to advance. Introduction

3 Trimble Transportation 5 Ways to Maximize Your Fleet Management ROI #1: Select the Right In-Cab Hardware Just like the consumer hardware market, the choices for displays and other in-cab equipment are seemingly endless, so it is important to weigh your options to ensure you select the right hardware for your business-specific needs. Consider the following points: When it comes to selecting the displays themselves, you have a lot of choices to consider. The three main categories of displays are: What Your Drivers’ Workflow Looks Like Proprietary: T hese displays are manufactured exclusively for your technology provider. Commercial: These displays are made by third-party manufacturers like Samsung and can be purchased either through your technology provider or off the shelf. Bring your own: The “bring your own device” (BYOD) model relies on your drivers to use their own cell phones or tablets as an in-cab display. Which options does your technology partner offer? For enterprise fleets looking to have more control over the management of the displays and the user experience, proprietary and commercial grade choices are likely to make the most sense. Even these options come with many choices. When looking at display types, remember to consider: Portability: Do your drivers do work outside the cab that requires electronic signature capture? What about electronic driver vehicle inspection reports? If so, perhaps a portable tablet might be preferred over a fixed-mount display. Toughness: Regardless of your fleet or load type, the trucking industry can be a rugged environment to operate in. Do you operate in extreme weather conditions or in particularly tough conditions? If so, you may want to consider a ruggedized device that is built specifically for the rigors of the industry.

4 Trimble Transportation 5 Ways to Maximize Your Fleet Management ROI It’s not only important to consider the physical aspects of your display type but the operating system that your displays run on. With the rise of consumer-grade devices in transportation, operating systems like Android™ are becoming more and more common. Smart devices that run on the Android platform are more customizable from top to bottom, providing users the opportunity to load and use only the apps they want and need. Trucking apps will represent a $35.4 billion market by 2025 How Your Hardware Connects in the cloud also presents challenges: since it relies on wireless networks, the box and display will not be able to communicate with each other if there are any disruptions in coverage. Instead, fleets should look at a more robust connection in the cab, leveraging wireless networks via the telematics box and connecting it to the in-cab display via Wi-Fi. Connecting via Wi-Fi not only ensures a connection between the display and the telematics box even in spotty coverage areas but it enables you to connect a wide range of other on-vehicle components and gather additional data on vehicle and driver performance. It starts with determining how your vehicle’s hardware components will connect and communicate with each other and the back office. Some more basic configurations connect the telematics box with the in- cab display via Bluetooth, using the display’s wireless network to connect each component. Another common configuration is to use wireless connectivity on both the telematics box and the in-cab display and pair them in the cloud. Both of these options present challenges: the first option depends on a less-than-reliable Bluetooth connection and the telematics box only works if the display is in the cab to connect to. Pairing the telematics box and display What Apps Matter By leveraging Android, fleets can rely on a commonly- used operating system, giving them access to a wide range of web-based, third-party apps that they can easily implement within their driver base. In fact, trucking apps will represent a $35.4 billion market by 2025 according to Frost and Sullivan. ¹ Fleets want this customization and some may also want to take it a step further by building their own apps tailored to their business-specific needs. 1 https://ww2.frost.com/event/calendar/mobile-technology-enabling-digital-disruption-trucking-industry/

5 Trimble Transportation 5 Ways to Maximize Your Fleet Management ROI Now that you’ve taken the time to select the right hardware for y our fleet management platform, the next question to ask yourself is “How do I best position my business for a rapid return on investment (ROI)?” One way to accelerate this ROI is through bundled pricing structures. This bundled pricing model is likely something you are familiar with in your personal life. Regardless of your preferred smart device, be it a phone, tablet or wearable - you likely manage your hardware and data costs for a single monthly price. Fortunately, this concept is gaining traction in the transportation technology space, with solution providers increasingly turning to a “hardware-as-a-service” model to bundle the costs of an in-cab device and associated software into a single monthly price. By bundling your fleet management solutions, you are positioned to: #2: Discover the Power of Bundled Solutions From displays, vehicle gateways and other associated telematics equipment, implementing a new fleet management solution traditionally comes with a lot of upfront capital costs. Fleet management bundles remove all of these burdens by working hardware costs into the single monthly price, allowing you to begin realizing the benefits of your new fleet management technology without the need to pay for it all upfront. Get Rid of Upfront Capital Costs Another hassle of the traditional pricing model is potential confusion about ensuring you select the right solutions for your specific business needs. Another advantage to the bundled approach is that many fleet management providers structure their solutions into different tiers. By distilling these options into easy to understand bundles, you can be confident in choosing everything you need to maximize your safety and productivity ‒ and nothing that you don’t. Streamline the Buying Process Just like the technology in our personal lives, fleet management solutions have evolved rapidly in the last decade. This fast-paced movement can be daunting, particularly when it comes to selecting new hardware. How do you ensure that the solutions you select today won’t be considered outdated or obsolete as newer technologies are introduced? Fleet management bundles can ease that worry by allowing you to continuously upgrade your equipment as technology advances. This includes giving you the predictability of new equipment each term to ensure you always have the latest solutions in your fleet. Gain Access to the Future of Fleet Management Technology While choosing the right solutions is an important step, it is not the final one to ensure you make the most of your new fleet management solutions. Implementing new technology can be a big change for all aspects of your business, including your drivers and back office personnel. It is crucial that your new platform is properly set up to work within your operations, which is why many fleet management bundles include some level of implementation services to help get this new technology properly added to your stack. S et Yourself Up for Continued Success 1 2 4 3

6 #3: Go Beyond the Fleet Management Basics In addition to thinking about the hardware itself, it is equally important to consider what the hardware can enable and how this can help you justify the investment. By taking the time to invest in new technology, you should also look at the full range of options available from your technology provider. Certain items such as electronic logging (ELD), messaging and vehicle and driver data collection are a core part of any fleet management platform. Supplementing these standard capabilities with additional functionality can help you achieve additional ROI and expand how your business defines “fleet management”. Some additional technology options to consider include: Adding in dash cams that capture the front, sides, rear and inside of a truck can help you get a neutral eyewitness perspective to your drivers’ experience on the road. Not only does this footage help improve liability protection in the event of an accident but can help pinpoint driver coaching opportunities and help improve the overall safety of your fleet. Video Cameras and other Safety-Related Technology No one likes paperwork but the process can be streamlined with an electronic scanning solution in the cab. Providing drivers with a scanning platform can help simplify the document management process, with barcode scanning and pre-filled data fields to make scanning documents easier and eliminate manual steps for drivers. Adding this capability can also help you collect documents to not only improve back office workflows but result in faster invoicing. Electronic Scanning and Document Management 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation

No one likes paperwork but the process can be streamlined with an electronic scanning solution in the cab. Providing drivers with a scanning platform can help simplify the document management process, with barcode scanning and pre-filled data fields to make scanning documents easier and eliminate manual steps for drivers. Adding this capability can also help you collect documents to not only improve back office By taking a more holistic approach to your new technology investment, you can identify and uncover new opportunities to make the most of this change to enhance how your business operates. And, in some cases, it doesn’t require any additional hardware to enable these services within your fleet. Weigh station bypass programs are a tool to help fleets with positive safety track records to potentially skip a weigh station along a route. The technology enables law enforcement to examine key data points, empowering inspection personnel to let safer fleets continue down the road and instead focus their efforts on potentially unsafe trucks or carriers. For fleets like yours, this means eliminated route delays, improved operational efficiencies and an enhanced driver experience. Weigh Station Bypass It’s not just important to know the final destination of a load but how to get there. Adding in a commercial grade in-cab navigation platform can enhance driver efficiency, reduce out of route miles and increase overall fuel economy. Unlike consumer-focused solutions, commercial navigation is built for trucking, featuring guidance to commercial locations with truck entry and exit gates as well helping eliminate delays, unsafe driving conditions and dangerous vehicle maneuvers. Commercial In-cab Navigation Regulatory compliance for your fleet extends beyond just Hours of Service (HOS). Adding in an electronic fuel tax reporting platform can bring together data points related to GPS, ECM odometer readings and fuel purchases. Automating the process takes IFTA returns off your hands and helps to enable hassle-free compliance for your business. Full-service Fuel Tax Reporting 7 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation

8 The success of your implementation will also largely depend on integrating any third- party systems into your fleet management platform. Many fleets rely on the data collected at the vehicle to inform back office software related to: It is crucial that these integrations are available to help you avoid a “siloed” approach that requires manual intervention to get data from one system to another. Even if integrations are available, setting them up can be sometimes complex. It is also imperative that your fleet management technology partner is capable of working with you, as needed, to ensure these integrations are properly configured to enable a seamless flow of data in your technology stack. Transportation Management Systems Maintenance Solutions Routing & Optimization Platforms Supply Chain Visibility Tools #4: Avoid Siloed Technology 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation

That is how Jeff O’Connor, president of Heniff Transportation, sees it. And O’Connor would know. Heniff is an Illinois-based fleet that has more than 1,100 trucks that deliver liquid bulk materials across the United States. In order to ensure that all of these steps go properly, Heniff relies on a wide range of Trimble transportation solutions, both in-cab and in the back office, to gain visibility and to streamline processes across their organization. “Trimble has helped us create visibility to all of those steps and it’s automated a lot of those processes along the way,” said O’Connor. For Heniff, other transportation solution providers could give them the solutions to meet their needs but by leveraging a wide range of products under Trimble, they are able to avoid information silos and bring these individual solutions together to the benefit of their entire operation. “We’ve really taken a big approach on cross-integrating all those systems,” said Joe Neal, chief information officer for Heniff. “So anyone in our organization, whether that’s a driver manager, a dispatcher, a driver on the field, an executive management team...we really want to give them all the information at their fingertips, so they don’t have to go in ten different systems, five different systems – and I think that’s one of the things that’s really helped us be so successful.” Interested in learning more? Watch this video to see how Heniff is eliminating information silos with Trimble. It takes more than 300 things to go right for a single delivery to be executed correctly. 9 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation Avoiding Silos: Heniff Harnesses the Trimble Platform to Evolve All Parts of their Business

10 Rolling out new technology in phases can be beneficial to the end user. Consider identifying a pilot terminal that can serve as beta testers for your new solutions, including how the displays function and how to perform common tasks within the system -- both in the cab and in the back office. While you might have some training personnel in-house, it is important to supplement them with resources from your technology partner. Monitor this program over the course of 2-3 weeks to see what worked well, what might need refinement and begin to plan additional rollouts and trainings at other terminals. While initial training can go a long way in helping end users, questions are likely to come up as they work within the new solutions. It is crucial that you work with your technology provider to supplement training with documentation and other self-serve resources to help answer common questions drivers and other users might have. By empowering your users to self-serve, they are less likely to need assistance and more likely adopt the technology because they have access to the resources they need to be successful. Even with extensive training and a vast collection of self- serve resources, questions will still come up. It is smart to anticipate these questions and develop a framework to address them. What does your fleet management vendor’s support system look like? Who should your employee call when issues arise? Ensure they are able to provide you and your drivers with support when they need it, both through a dedicated support team available 24/7/365 and via a team of Customer Success Managers. Identify how your technology provider operates and document an escalation process so that everyone at your fleet is aware of who to turn to when they need assistance. It is also a good practice to evaluate your capacity to manage these installations in house. Involve your maintenance and operations teams to see how best to work installations into their existing workflows. Does your technology partner offer installation services? Outsourcing this work can help take the burden of installations off of your fleet, relying on a team of expertly trained technicians who specialize in installing this type of equipment and can do so on a schedule that best fits your fleet’s needs. 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation Develop a Library of Resources Highlight a Framework for Support Lean on Trained Technicians Conduct Onsite Trainings Identifying the right fleet management solutions is an important milestone but so is ensuring you select the right technology partner. By ensuring you have the support in not only implementing the solutions but using them will be a key variable in determining your technology ROI. So, how do you know if you are getting a true partner? Consider the following items when evaluating a potential fleet management vendor, including how they can help you: #5: Select a True Technology Partner

11 5 Ways to Maximize Your Fleet Management ROI Trimble Transportation — J oy J. Hanson-Hickerson TSD Logistics, Chief Financial Officer “We’ve heard nothing but positive feedback from our drivers. The [Trimble Duos] run a lot faster and smoother for them, and the ease of use for the drivers has been great. We won’t purchase anything else but Trimble Duo.” TSD Logistics Enhances Its Connectivity with the Trimble Duo TSD Logistics is a Texarkana, Texas- based fleet that offers diversified transportation services throughout North America, including dry bulk, over- the-road freight shipments, specialized logistics services and more. A longtime Trimble customer, TSD upgraded to Trimble Duo as part of their strategy to rely on 4G LTE networks and to ensure their fleet’s connectivity for years to come. In addition to the Trimble Duo’s 4G LTE connectivity, its “all-in-one” nature enables a more streamlined installation process when compared to solutions that have separate displays and onboard computers. This quick installation time allowed TSD to upgrade their trucks with minimal downtime. Hassle-free installation means trucks are back on the road faster, and an intuitive user experience on the Android™ platform makes it easy for drivers and back-office staff to utilize the platform’s capabilities to meet their business-specific needs.

Phone: +1 866 914 5299 Website: transportation.trimble.com Take These Tips to Get on the Road to a Faster ROI There is no question that a major technology change in your fleet can seem daunting -- but taking the time to evaluate your fleet management options can empower you to get the most out of your investment. At Trimble, we help fleets like yours every day harness a wide range of solutions to help improve the safety and efficiency of all parts of the supply chain. Are you ready to take advantage of the latest advancements in fleet management technology? Contact us today to discover we can help you maximize your productivity and connectivity with the solutions that matter to your operations. © 2021, Trimble Inc. All rights reserved. Trimble, the Globe & Triangle Logo, PeopleNet Mobile Gateway and Trimble Duo are trademarks of Trimble Navigation Limited registered in the United States Patent and Trademark Office and/or in other countries. All other trademarks are the property of their respective owners.